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| Customer Feedback "Hi guy's, just wanted to say thanks for a 1st class service, placed an order with you last week and received it today, that's 4 working days and I'm in Cyprus! I'm impressed. You should be hearing from me around the end of the month when I will be ordering my HID lights. Thanks again and keep it up." - August 10 "Package has been received and I've checked it and it's all good! I love you guys! :)" -June 10 "I will recommend Progrow to friends, as well as making Progrow my 'go-to-guy' of grow supplies. The customer service response time & quality also being the best I've come across in my personal travels in e-commerce. Seriously, I am now well pleased"! -April 10 "Alrighty guys, just a quick email to say that I have received my order at 8.30 this morning!!!...talk about a fast service, fairplay to you cheers. Nicely packaged as well .Should I need anything else I'll be sure to use you guys again. Many thanks." -April 10 "Nice one fella's. Prompt and bang on the money as always. A very useful on-line service but you can't beat the in-store advice and banter, keep it up fella's" -March 10 "This is just a quick note to let you know how pleased I am with your brilliant delivery service, placed my order at 2.15pm yesterday and my parcels arrived at 7am this morning!!! I order a fair bit over the internet and without doubt yours provides the best service I have ever had. I will only ever use Progrow for my growing needs from now on."-March 10 "Bloody good service" -March 10 "This is my second time buying from your website and both times have been a pleasure and the information on your forum is second to none... keep up the good work guys..." - Feb 10 "Just a quick note to say thank you for all your help today. You saved me a lot of unnecessary expense and directed me toward products i had not taken into account and overlooked. Most of all I'd like to thank you for giving me your time and knowledge. I feel confident that the products i have bought from you are needed and of good quality. Nice meeting you guys" -Feb 10 "Just to say how impressed I was with the price of your products, the speed of delivery and the layout of your website. -Jan 10 "You provide the best service for me and you are the best, by far, I've ever met. But apart from the products and the prices, you show excellent response and respect and behavior as well, to your customers. And that's the most important, at least for me..." - Feb 10 "You people are so fast; you're starting to scare me. Thanks a bunch and have a good weekend." -Feb 10 "I will definitely recommend this service to anyone who is missing or needing something for home growing" -Dec 09 "Excellent service! Just to say how impressed I was with the price of your products, the speed of delivery and the layout of your website" -Dec 09 'Many thanks for replying so promptly. Your availability via email is actually the reason I went with Progrow rather than anybody else. So tell your boss'! -Nov 09 'You have very helpful, friendly and professional staff, the list of reasons to shop with Progrow is endless!' -Nov 09 "First of all, thank you for a pleasant experience with my first purchase from your webshop"-Oct 09 "Just wanted to say that I am very impressed with your level of customer service thus far. Thank you" -Oct 09 "Hi. Received order today. Awesome service. Cheers" -Oct 09 "Thanks for being the best grow shop in the world"! -Sept 09 "Very good and fast service" -Sept 09 "Excellent service and friendly support"! -Sept 09 "Good prices, professional website, great forum" -Sept 09 "Just wanted to let you know that I received the package already and I live in Thailand! Thanks for a great job in getting my order out so quickly and packed so well. I really appreciate it as well as your follow up throughout the process. I will definitely be ordering again and recommending Pro Grow to my friends"! -Sept 09 "I shop with Progrow because of the great range of products and excellent prices - and the discreet delivery is a plus"! -September 09 " I am a returning customer, love you guys!" -August 09 "I have used Progrow many times before, the service is excellent and prices are good as well" -August 09 "I have heard nothing but positive feedback in regards to Progrow Hydroponics" -August 09 "Great website by the way!" -August 09 "Received goods at 10.30am today, many thanks for the speedy transaction, hope to do business again soon" -August 09 "Good Morning. Just a quick line to confirm the order was received in double quick time, great service. Cheers" -July 09 "Just a line to say how exemplary your service is, I ordered on the Friday afternoon, received my order on the following Monday lunch time! Many thanks."- June 09 "Thank you very much Pro Grow, I really don't think I've come across a company as efficient & helpful as you've been and it has been much appreciated." -June 09 "Thank you very much for your excellent service, it is highly appreciated! This makes you my first choice the next time I am about to order something. Have a nice weekend"! -April 09 "We think of Pro Grow as a god send"! -April 09 "I'm delighted with your service & will be back to shop again." -March 09 "Best hydro shop around" - March 09 "I have just received my order. Many thanks once again for your excellent service and response and Best Regards" -March 09 "Your shipping is great, you don't mess up orders and you sell great products at excellent prices...what more could a gardener want from a shop"? - Feb 09 "I used to buy all my equipment from ***** *****, I thought he was literally 's**t hot', until I bought some stuff from you guys, then I realised he wasn't s**t hot, he was just a cold fart warmed up...respect" - Feb 09 "Just a quick email. New site is great; your service is first rate! Best damn hydro shop online, nothing else compares." -Feb 09 "I have just received all the packages and everything was inside untouched…Thanks once again for your excellent and prompt service and for making me feel free to contact you for any problem I might face." - Feb 09 "Thank you very much for your prompt response and your professional handling of my request. Great website and organization. You have added one more very happy customer to your list…Kind regards" - Jan 09 "Thanks for your help once again. You do indeed provide good service, and that's good to know for future business. And with that I bid you adieu for this time "-Jan 09 "Progrow meet all the criteria!" -Dec 08 "Progrow..You saved my ass! Thank you for the good service and I wish you all a merry Christmas! And a happy new year" DEC - 08 "Just to say that I have received my delivery and it is a great bit of kit...Very impressed with your service..Cheers for all your help" Dec - 08 "I will always come back to Progrow the best grow site on the internet" -Dec 08 "Great shop, great service and great staff" -Dec 08 "Hoorah! I am smiling .......Thank you for your quick reply and not least handling my order so fast. I will bookmark your firm for sure! Best Regards!!" -Nov 08 "Just wanted to say thanks for your time today, it was definitely worth the 5 hour drive to come and see you!" -Nov 08 "I saw you get recommended a lot on forums so I thought I'd give you a go. That was last year and you have not let me down yet! A customer for life" -Nov 08 "After travelling to many different shops I reckon you are the best around!!!" - Oct 08 "My order arrived first thing this morning, great customer service, many thanks" - Oct 08 "I've have recently had an issue with an Envirolite reflector that I purchased from another trader, it kept tripping my fuses, I contacted Envirolite directly and it turned out that it was a copy! That's the reason I came to your company for all my new kit as I had heard you were very reliable, wish I had done so in the first place! Many thanks again for the information and your help" - Oct 08 "My parcel was fine when it arrived, well marked with fragile stickers and well packed....I will be ordering form you guys again." -Sept 08 "I got to say I'm well impressed with Progrow, my usual hydro store takes between a week to two weeks to dispatch the order and then you have to add on the time it takes them to deliver; 3 to 4 days. You guys are lightning quick in comparison." -Sept 08 "I have one word to say to you guys....WOW! I got my parcel today at 12.30pm...less than 24 hours after placing my order...and it traveled over 700 miles!" -Sept 08 "Much better than GroHell!" -June 08 "Received the new Phat Filter yesterday and must give you BIG thanks! Fast delivery and I live in Norway! Quality products and great customer service and of course free Bendz! Keep up the good work! -June 08 "Progrow offer quality products and dependable service and I have tried a lot of other shops" -June 08 "Thanks Dave, I must say your service is beyond excellent you definitely have a customer for the future!" -May 08 "The order turned up today, thanks guys! You'll definitely be getting more orders from me in the future. Thank you loads..." -April 08 "I just wanted to thank you myself for all of your efforts delivering over here in Jersey; sorry it has been such a nightmare for you. Just to let you know all is working great, my 'orchids are loving it. Thank you!" -April 08 "Thank you for all your help today, you have given me the most help out of all the shops I have tried" -March 08 "You look like a good company to me- look forward to doing more business with you in the future" -Jan 08 "You have the best prices on the web and the best delivery price and your service is outstanding" -Feb 08 "I really like your shop, great service and cheapest on the net" - March 08 "We think you are the best grow shop in the UK" -Dec 07 "Thanks for all your help! I could not have done it without you- I will recommend you for sure" -Dec 07 "You have the best prices on the web and you look after me! Best customer service I have received from ALL the other online grow shops I have used" -Nov 07 "Your customer service is excellent! I will be back for more stuff later!" -Nov 07 "Thanks again Progrow - just got your stuff all safe and sound and a day early! Thank you! I've just got to work out how to put it all together now!" -Sept 07 "Dave, I received my order in full yesterday. Thanks for your help and thanks for a quick delivery. Really appreciated" - Sept 07 "Thanks a lot and no doubt we will do business again." -Aug 07 "By the way, I'm really pleased with how quick you got things delivered and the quality of items. I'll definitely use you again and recommend you without hesitation." - June 07 "Thanks again guys!..Keep up the good work!" - June 07 "Thank you for the very quick delivery of the goods I ordered, you really saved my ass! ... Excellent customer service!" - May 07 "You were recommended to me by a friend, good prices and website is nice and easy to use, the best I have seen" -April 07 "Cheapest compact fluorescent lights on the web and delivered in less than 24hours..WOW!" -Feb 07 "I use Progrow all the time now after trying many other online grow shops. Good prices and well laid out website; I don't shop anywhere else now" - Feb 07 "Best UK based website" - Feb 07 "You have all the products I was after in one place and for a decent price with reasonable delivery charges- and it's easy to find stuff on your website. Pats on the back all round!" - JAN 07 "I have started shopping with you since my usual supplier has started advertising in places they shouldn't!" - Dec 06 "I've seen you recommended on many growers forums, fair prices, good choice and speedy delivery" -Dec 06 "Everything is absolutely amazing, Canadian Xpress & the extra other bits of nutrient is the one for me for the future - first class - can't rate it highly enough." - OCT 06 "I heard about you by word of mouth, you have good choice of products and fair prices, not like my local grow shop!" - Sept 06 "I used you before, good service and good prices, its true what I have read about you..the best UK grow shop for sure" - Jul 06 "I have used Progrow many times before, good customer service fast delivery and top blokes!" - May 06 "Hello Progrow and thank you for fast delivery, I had heard that you guys were quick and you really are!" -May 06 "I am a returning customer after I telephoned for advice and was helped greatly" - Feb 06 "Many thanks once again. My order arrived this morning fully intact, as I have said before, excellent customer service." -Nov 05 "I just wanted to let u guys know that my order arrived safely this morning. The new light is superb and I'm very happy thanks! I will be in touch for more stuff soon. Great service" -Nov 05 "Cheers guys for a very speedy delivery. I will definitely use you again!" -Nov 05 "Hi. I just want to say thanks for the fast delivery I had with my stuff yesterday, first class service" -Oct 05 "I received my order today and am very pleased with the product. Thanks very much for all your help and great customer service" -Sept 05 "Hi guys, I received my order this morning. Rapid delivery-wicked! You are the best grow shop I know for sure" -Sept 05 "You must be the first shop to give such an informative email as to the status of my order and I've shopped at a lot of online grow shops" - Aug 05 "Thanks again for providing the excellent service you do. All I can say is keep up the good work and I look forward to ordering from you again" -Aug 05 "It's refreshing to talk to people who really know what they're talking about!" -Jun 05 "A special thank you for the speedy dispatch and delivery of my most recent order, you can't go wrong with next day!" -May 05 "I'm so glad I have found you! You are much cheaper than my local grow shop" -April 05 "All of the products I have ordered from you have arrived in good time and have been of sterling quality" -Jan 05 "Hi Progrow! Just a quick email to say thank you for providing an excellent service to the hydroponic gardener!" -Nov 04 "My plants now have crisp healthy white roots and dark green leaves….your recommendations proved to be spot on!" -Oct 04 "Quiet simply I'm getting the best yields I've ever had" -Sept 04 "Thanks Progrow for helping me out! I have no garden because I live on the 3rd floor its depressing, but thanks to you I now I have beautiful plants growing!" -Aug 04 "Thanks for the quick dispatch of my goods and being so helpful with my telephone query, excellent customer service! I will recommend you to my friends" -July 04 "I use Progrow because of price and excellent previous service" -May 04 "You have the best prices and most professional presentation on web out of all the hydroponics websites I have seen" -May 04 "You have good prices and the garden club recommended you!" -April 04 "You were recommended to me by Envirolite. You website is excellent!" -March 04 "You have really good range of products and low postage costs; I will definitely shop with you again" -March 04 "I like your site because your costs were not hidden (like some sites)!" -Feb 04 "I would just like to say that you have a great site! Really well laid out and a lot of these items I can't find anywhere else." -Jan 04 |
